Gemstonegalexy

Returns & Refunds

If the color, size or product did not satisfy you, you can return it within 7 days from the date you received it. Your item must be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. 

Please notify us by sending an email to gemstonegalaxyonline@yahoo.com so we could monitor and ensure a successful arrival of returning package.

All returning packages must have a tracking number and have a new label created on a package for the return address. If the returning package doesn’t have a tracking number, we cannot be held responsible if the package goes missing on its return. 
 
Once we receive your item, we will inspect the items inside.

Refunds will be processed within 2 working days from when we have received your items. It can take up to 10 working days for the refund to show in your bank account. 

The costs of the return shipment is paid by a customer. 

Refund does not include shipping price that was paid, if the shipping has been done. 

We can‘t proceed the refund before the arrival of the returned package. 

If the package is lost, we can only proceed with the refund after the official confirmation from the post or currier service, which is the result of an investigation application (which can take time up to 1-4 weeks for international orders).

We can‘t proceed the refund before this process is finished.

Please also note that Gift cards are non-refundable.

Return of broken or defective item(s)

If an item arrives damaged, notify via email at gemstonegalaxyonline@yahoo.com within 24 hours from the delivery time of your package.

You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item.

We don’t provide warranty against physical or accidental wear or accidental damage.

Exchange 

We are unable to offer an exchange. Once the items are received back at our facility, the returned items will be automatically refunded. If you need a different item, size, or color, you will need to place a new order. 

Order changes

We are unable to offer any order changes if the order has been placed. If you need a different item, size, color, we kindly ask you to initiate an order cancellation. Subsequently, you can place a new order with the desired specifications

Please note that, unfortunately, we are unable to combine shipments for multiple orders placed by the same customer. Each order will be processed and shipped individually. 

Copyright

All materials presented on this site belong to gemstonegalaxy brand .

contact info 

gemstonegalaxyonline@yahoo.com